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Refund Policy

Two Sprouts Wellness

Effective Date: January 2026

Because our products are custom-made using client-supplied breastmilk, we have specific refund guidelines to ensure clarity and fairness for all customers.

 

 Custom & Personalized Orders

All breastmilk soap orders are custom and personalized.

Once production has begun:

  • Orders are non-refundable

  • Orders cannot be cancelled or modified

This includes orders where breastmilk has already been received or used.

 

Order Cancellations

  • Orders may be cancelled before production begins

  • Once production has started, cancellations are not accepted

If you need to request a cancellation, please contact us as soon as possible.

 

Breastmilk Shipping Issues

Two Sprouts Wellness is not responsible for:

  • Breastmilk that arrives thawed, leaking, or improperly packaged

  • Delays caused by shipping carriers or weather

If breastmilk cannot be used due to shipping condition:

  • The order may be cancelled prior to production

  • Refunds will be issued minus any non-recoverable costs (if applicable)

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 Returns & Exchanges

Due to the personal nature of breastmilk soap:

  • Returns and exchanges are not accepted

​

Damaged or Incorrect Orders

If you receive:

  • The wrong product

  • A damaged product caused by our packaging error

Please contact us within 7 days of delivery with photos and order details.

If the issue is confirmed, a replacement or refund may be offered at our discretion

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Allergic Reactions & Sensitivities

We are not responsible for:

  • Allergic reactions or sensitivities

  • Individual skin responses

Customers are responsible for reviewing ingredient lists prior to use. Discontinue use immediately if irritation occurs.

 

Refund Processing

Approved refunds:

  • Will be issued to the original payment method

  • May take several business days to process depending on your payment provider

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Policy Updates

Two Sprouts Wellness reserves the right to update this Refund Policy at any time.
Changes will be posted on this page with an updated effective date.

 

For refund-related questions, please contact:

Two Sprouts Wellness
twosproutswellness@gmail.com

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